🏍
Rideout Moto

Support & FAQ

Updated — September 25, 2026  ·  Poolside Studios

✉️

Need a human? Email pitboxmotosupport@icloud.com and tell us your crew name and what you were doing. We answer within a day or two.

01 — Getting started

One crew, one invite code, everyone in.

Rideout Moto is built around a private crew. One person starts the crew and becomes its organizer; everyone else joins with an invite code. There is no public directory and nobody can find or join your crew without the code.

02 — Rides

Propose, RSVP, roll out.

Anyone in the crew can propose a ride. Every ride carries a meet point, a kickstands-up time, stops, and an optional route file. Riders answer I'm in or Out, and the ride page shows who is coming.

03 — Find a Ride

Stop guessing when everyone is free.

The Find a Ride tab lets each rider mark when they are available. Start a poll with a few date and time windows, let the crew answer, then turn the winning window into a real ride with one tap. Availability is private until you choose to share it with the crew.

04 — Full Crew

Free for three riders. Full Crew for up to 25.

A crew is free up to three riders. To go bigger, the organizer subscribes to Full Crew: $1.99 a month or $19.99 a year, one subscription that covers up to 25 riders. Riders never pay.

Billing questions. Payment goes through Apple, so refunds and receipts are handled at reportaproblem.apple.com. We can see whether your crew is covered, but we cannot see or change your Apple billing.

05 — Safety

Emergency card and back-safe check.

Every rider can fill in an emergency contact and medical notes. On the ride, two taps from the roster open a rider's emergency card with a large dial button. After the ride, the back-safe roll-up shows who is still out until someone marks them home. Emergency details are visible to your crew only and never leave the app.

06 — Common questions

Quick answers.

07 — Report a problem

Tell us what happened; we fix fast.

Email us with your crew name, what you tapped, what you expected, and what you saw instead. A screenshot helps. If the app asks you to, Settings > Developer > Diagnostics has a copy button that puts the technical details on your clipboard.

Poolside Studios

pitboxmotosupport@icloud.com

Privacy policy: rideout-privacy.netlify.app